![]() ![]() When I came into post two years ago, I was excited by the freshness of working for an ICS and the opportunities it created. So, what can we do? I’ve always been passionate about digital inclusion and equitable access and outcomes. Technology rolled out across the NHS in response to Covid-19 often widened the gap between those who could access online services and those who couldn’t. ![]() The pandemic brought this into greater focus, especially around digital inclusion. Patients are treated through siloed care pathways, with conversations about why some populations have poorer health outcomes often treated as an aside. Health inequality is a growing problem but is still too often discussed separately from the core business of the NHS. Sarah Boyd, head of digital experience and transformation at Norfolk and Waveney Health and Social Care Partnership, explores how her ICS is using digital to improve patient inclusion and help reduce health inequalities. ![]() ICSs are a new way of organising health and social care in England that will gain statutory footing later this year. ![]()
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